Last Updated: 02/10/2026
At KIHA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.
By using the KIHA website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website, create an account, place an order, or contact us, we may collect information such as:
- Full name
- Phone number
- Email address
- Delivery address
- Billing information
- Order and purchase details
- Information provided when contacting customer support
- Website usage and device information
- IP address, browser type, and similar technical information
2. How We Use Your Information
We may use your personal information to:
- Process and confirm your orders
- Arrange delivery of your purchases
- Contact you regarding your order
- Process payments and refunds
- Provide customer support
- Respond to enquiries and complaints
- Improve our website, products, and services
- Prevent fraudulent or unauthorized transactions
- Send promotional offers and marketing communications where permitted
- Comply with applicable legal and regulatory requirements
3. Delivery Information
To deliver your order, we may provide necessary information such as your name, phone number, and delivery address to our delivery personnel or service providers. This information is used only for fulfilling and completing your order.
4. Payment Information
Payments may be processed through third-party payment providers. KIHA does not intentionally store complete payment card details such as your full card number, CVV, or PIN on our servers.
Payment information may be handled directly by the relevant payment provider according to its own privacy and security policies.
5. Marketing & Communications
Where permitted and where you have provided the necessary consent, we may contact you regarding:
- New products
- Special offers
- Discounts
- Promotions
- KIHA updates
You may request to stop receiving promotional communications at any time.
We may still contact you regarding important transactional matters, including order confirmations, delivery updates, refunds, or customer service issues.
6. Cookies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand how visitors use our website
- Improve website performance
- Measure marketing and advertising performance
You can adjust your browser settings to control or disable cookies. However, disabling certain cookies may affect some website functionality.
7. Third-Party Services
We may use trusted third-party service providers to help operate our website and business, including services related to:
- Payment processing
- Website hosting
- Analytics
- Advertising and marketing
- Delivery and logistics
- Customer communication
These providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.
8. How We Protect Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and meeting legal or regulatory requirements.
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent where processing is based on consent
- Object to certain processing
- Request deletion of personal information where applicable
- Ask questions about how your information is being processed
11. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent or as otherwise permitted by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, or applicable legal requirements.
Any updated version will be posted on this page with the revised "Last Updated" date.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
KIHA
Qatar
Email: qatarkiha@gmail.com
Phone: +97430446495
Website: https://kihastore.com/